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AI Doc Assist

insightsoftware Lineos AI leverages artificial intelligence to help resolve customer issues and answer product related questions. Lineos is integrated within CXO, providing users with the product's own AI service.

The Lineos Doc Assist is an in-product doc assistance chatbot that answers any questions, using documentation and support knowledge base articles as sources.

This feature is available from CXO version 24.2.1 onwards.

Note: The CXO application server needs to connect to the internet to be able to make the API call to the Lineos AI service. Please contact your Customer Success Manager or Account Manager to obtain the necessary API key and to obtain further instructions on how to enable Lineos AI. You only need to activate the API key once to use all Lineos AI features.

To use Lineos to query information from the documentation:

  1. Select Profile at the bottom of the left side toolbar. The Profile panel opens.

  2. Select Lineos AI. The Lineos AI chatbot window appears on the right side of your CXO window.

  3. Type the required question in the textbox and select the up arrow or press Enter. Lineos provides a tailored response to your question.

  4. Optionally, select related help articles under References to view more information on the subject.

You can resize the Lineos window or reposition it anywhere on your screen to make browsing the content easier.

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