Action to take when Print Job does not get processed or fails

Export jobs are processed asynchronously by the CXO Export Service. When your export job does not get processed it could be that the CXO Export Service is not operational. When an export job fails it could be that the CXO Export Service is configured incorrectly.

Some steps that can help the IT Admin to get your exports up and running again:

• Make sure that the export service is running, you can view this through the CXO configurator.
• Make sure that the export files location exists and that the service account on which the export job is running has access to this folder.
• Restart the export service